Try to find someone who has not “replied all” when meaning to send to only one individual. It’s embarrassing and can aggravate those people with more emails flooding their box. Another common email gaffe is misusing the CC and BCC fields in outgoing messages. This mistake can prove costly for business. You’ll have noticed those extra fields below the “To” field in your email client. CC stands for carbon copy, and BCC for blind carbon copy.

When you use CC, it’s like you’ve imprinted your message on an old blue sheet of carbon paper. The email copy sends to your To recipients as well as anyone you have CC’d. All recipients can see who else you sent your message to. This is a great way to encourage collaboration and accountability.
When you use BCC, your To recipient and anyone else you BCC’d gets the email, but you're not showing where you sent the message. This is for when you’re addressing a large group of contacts that may not know each other, or when you are sending a group message, but you want to respect the privacy of all your recipients.

The Blind Carbon Copy Nightmare
A big problem is using To or CC when meaning to use BCC. You inadvertently expose all your contacts’ email addresses. Personal contact information needs protection, and people’s privacy demands respect. You don’t want to make this mistake with a single or a few emails, or worse still hundreds or thousands of emails.
There are many examples of BCC blunders. West Ham United Football Club faces the UK’s Information Commissioner’s Office fines for confirming all season ticket holders with email addresses in the CC field. In another example, the Independent Inquiry into Child Sexual Abuse was fined US$260,000 for exposing possible victims of child abuse in the same way.
Scotland's National Health Service messaged transgender patients with their addresses in the To field. Instead of using BCC, the sender used an open distribution list. This shared 86 Glasgow patient email addresses and, perhaps, patient names and dates of birth when the addresses incorporated those details. You can bet there were some heated replies to that message, although the reports didn’t share whether they were “reply all” or not.
Also, the Sydney Morning Herald reported on a real estate company employee mistakenly CC'ing 300 customer emails. A customer complained. The error resulted in a six-figure aftermath. Lawyers, a consulting firm, and eight full-time employees worked on a data breach response plan for weeks.

What’s Better Than BCC
Any CC or BCC blunder could be a data breach. Take care. Don’t risk the loss of customer trust and possible compliance issues.
When you need to send out an email to a large group of people when you’re not necessarily expecting a response, use mailing software such as Mailchimp. Email marketing platforms send an individual copy of your message to every person on your mailing list, so there’s no risk of your contact list being exposed.

Need help setting up your email client or getting up to speed on an email marketing platform? We can help. Contact us today at 715-255-0325!
 

Banks and credit card companies are making it easier for us to get money on the go. We can check account balances, pay bills, and transfer funds online. We no longer even have to go into a bank or visit an ATM to deposit checks. But are you banking online safely?

In the past, all we had to do was protect our PIN number (and remember it). Now, we need a mobile account password, too. The first precaution you can take is to have a strong, unique password. Can you believe that “password,” “123456,” and “letmein” remain common access credentials? Don’t do it! Also, avoid using things that a cybercriminal might guess or be able to learn from your social media. This eliminates anniversaries and birth dates, pets, and children’s names.

Don’t reuse your banking password anywhere else. Sure, if you duplicate the password, it’s easier for you to remember, but, a bad actor could access your credentials for another site. Then, they have that same email and password combo to use to try on your banking or credit card site, too.
It’s also not a good idea to write down your passwords or keep track of them on a note in your phone. If you’re worried about remembering all your passwords, consider a password manager. A high-quality password manager can be a safe way to keep your passwords secret yet available. Top password managers use secure encryption for your access credentials.

Make sure you’re only banking using your own, secured devices. This means don't check your balance or whether a payment cleared while in line at the coffee shop or in the airport. Don’t risk banking using a public Wi-Fi network that a hacker could be accessing to steal sensitive data. You also want to avoid using shared computers to login to your financial data. A cybercafe or library computer could have a keylogger that tracks your login details for criminal use.

Watch out for phishing emails that look like they come from your bank, credit card company, or a tax agency. Criminals send urgent emails warning of strange activity or that you’re being audited to get you to react. Don’t click on any link or download any attachments in an email that appears to be from a financial institution – they don’t send private data directly in emails these days. They will send you to a secure inbox on their site. Always type the institutions’ Web address into the address bar. Otherwise, you might go to a fake, mirrored site that looks legitimate but will rip you off.

Added security for online banking
Two-factor authentication can help protect your financial accounts. Various banks will set it up differently, but you should definitely take the time to set this up. You might have to identify an image you selected besides using your password. Or you might need to enter a code sent to another device (such as a text message to your phone).
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The second level of authentication can be an annoyance in our convenience-first society. Still, it keeps your accounts secure, even if cybercriminals access your password.
You work hard for your money, and you don’t want a cybercriminal taking control of or emptying out your financial accounts. 

With the rise of mobile technology, combined with increasing urban congestion, remote work is becoming an accepted norm in the workplace. In fact, according to a 2018 study by the International Workplace Group, “70% of employees are working at least one day a week somewhere other than the office”. So it’s no surprise that while sales of both desktop and tablet computers are set to fall in the coming years, Statistica forecast global laptop sales to increase.
Of course, not all laptops are created equal, so what are the most important features you should look for when purchasing this crucial piece of business hardware?

1. Portability
The ability to take your computer wherever you go is central to the appeal of a laptop – a computer that causes shoulder strain when being carted around isn’t much use – so weight is an important consideration. Modern laptops fall into several broad categories: ultra-portable (with a 9–13ʺ screen and weighing about 2.5 pounds), laptop (11–15ʺ screen and 3–6.5 pounds) and desktop replacement (15ʺ screen or larger and heavier than 4.5 pounds). Generally speaking, weight equals computing power, so ask how much punch you require vs. how far and often you’ll have to carry it. And be sure to check whether the listed weight includes the battery (which can add up to another pound).

2. Durability
With many workers constantly on the move, manufacturers have begun to take durability seriously as a selling point. Generally, metal cases offer more protection than plastic ones – though nothing beats a rubber case. You’re also going to want to consider a spill-resistant keyboard if liquids are a factor in your workplace. For less durable models, you might consider buying a shockproof case that attaches to the laptop or investing in a robust carry bag.

3. Storage
Laptops are available that offer between 128GB and 2TB of space. For those who frequently use larger files, such as videos and high-resolution images, more space is better. However, even 128GB is enough for about 60,000 photos, 19,000 songs, or 3.3 million documents. If people in your business travel frequently, you might consider a laptop with a solid-state drive (SSD). Unlike traditional hard drives, SSDs don’t have any moving parts, which makes them quicker, more durable and resistant to overheating. On the flipside, if speed isn’t vital, external hard drives are an increasingly affordable option, with 2TB expansion drives selling for less than $100 these days. They also offer increased flexibility, being able to plug into different computers.

4. Battery life
For those who use their laptop on the commute or in other locations that don’t have a convenient wall outlet, battery life is crucial – after all, without an unreliable battery, your laptop quickly becomes an expensive paperweight. That said, while battery life is an important aspect of any laptop, it’s also a difficult beast to nail down because the same machine will last for different periods based on how it’s being used. Simply drafting up a report on a word processor will see a battery last a lot longer than watching videos on YouTube. And new batteries perform far better than older ones. In fact, some new business laptops sail past the nine-hour mark, giving you a full day of work on a single charge.

5. Performance
Ultimately it all boils down to performance. However, this is also a question of your requirements. You can spend as much as ten thousand dollars on a laptop that displays video in 4K and packs the processing power to play the most advanced games on the market. Most business laptops come in at a fraction of that price yet offer fast processors with integrated graphics cards that support multi-tabbed browsing and common office programs. In many cases, this is all you’ll need. Of course, if you do work with large media files, frequently edit photos and videos, or want to play video games on your lunch break, you’d do well to select a laptop with superior graphics, memory, and RAM.
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We know picking out the right laptop can seem daunting, but we make it easy! Contact Yellowstone Computing today and let us help you find the perfect laptop for you! 715-255-0325

“Why is this computer running so slow?” It’s a common complaint. The question is whether it’s your computer or your internet connection.

You may feel your computer is moving at a snail’s pace, but it used to be cheetah-fast! You’re going to want to identify and address the issue to get back up to speed. Yet it’s hard to know whether to blame your computer or the internet, especially now that so many computer applications rely on internet connectivity.
So, how do you determine whether it’s your computer or connectivity that’s the problem? If you are having the problem only on one device in a network, you can guess it’s the computer not the connectivity. Otherwise, think about when you are having slow woes.

If you notice programs are taking longer to load up, your computer may not be up to the task. Running large applications such as Adobe Photoshop, Microsoft Office, or some accounting packages can cause slowdowns. The hardware may be overwhelmed. You may not have enough available storage space. Sometimes your computer’s parts are simply too old and not fast enough.

Even a new computer could be the problem if it’s an inexpensive one. Or perhaps you didn’t get enough random-access memory (RAM). Your computer needs RAM to run applications or games; it’s the short-term memory of the computer. This is where the computer loads all the things it thinks it might need soon so that it can process them quickly. Without enough available RAM, the computer has to work harder (and slower) to get the results you want.

No wonder common advice for people dealing with slow computers is to invest in more RAM. If your device is less than five years old, you can often upgrade the RAM inexpensively, or switch to a solid-state drive (SSD). An SSD reads and writes differently than a traditional hard drive, which allows it to access information faster. Meanwhile, buying a replacement computer may be the answer if your device is more than five years old.

Then Again, Maybe It’s the Internet Connection
On the other hand, you might notice computer slowness when online. Web pages might be slow to load, or you might be waiting ages to access YouTube videos. If the lag is happening on only one website, it could be that site’s problem. Otherwise, internet slowness could be a provider problem. Or you might have a poor connection.
One way to confirm a connection issue is to check your internet speed. A site such as fast.com or speedtest.net can measure your speed, then you can compare it against the connection speed you’re paying for. Don’t know that? Check your service bill. You may have a slow internet speed plan. Maybe you haven’t changed it in years but have added many more devices. In that case, you’ll want to call your service provider about an upgrade … or confiscate the kid’s devices when you want to stream a favorite show.
When testing, you are looking for a speed of at least 10 Mbps. Anything below that, and you’ll start seeing slowdowns and hearing the complaints from all corners of the house. To put that in perspective, Netflix needs at least 5mbps to stream in HD.
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Other Tidbits to Tackle Slowness
You might also try rebooting your computer or your modem and router. If you leave these running all the time, never actually turning them off, they can get stuck in a slow rut.
If you’re on Wi-Fi, that could also be the root of your problem. Maybe you’re on a network with too many users making demands. For instance, if everyone in your family is streaming on their devices, expect a slowdown. You might be in a signal dead zone. In that case, you could look into a Wi-Fi mesh network.
Ultimately, there are many reasons for a slow computer or internet connection. Don’t get stuck with a tortoise of technology. A managed services provider can find the root cause and get you running faster. Contact us today at 715-255-0325.

Why can’t we all just get along? You’ve probably thought that before. But the sentiment is also one that goes through our heads when we’re trying to set up home networking. When cables and passwords abound, we can’t help but wish it was easier to get all our devices to play nicely together. Here’s help.

Desktop computers. Laptops. Tablets. Network printers. Routers. Modems. Smartphones. Smart speakers. Media players. Gaming systems. Homes today have many, if not all of these. Each has all sorts of features, and they’d be even more useful if they connected to one another. If only it wasn’t so challenging to get all our devices to relay information between each other reliably.
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Home networking can bring so many benefits. You might enjoy:

• accessing emails on all your devices, wherever you are;
• surfing the Web using your voice;
• being able to share files, photos, and other media with any other networked device;
• viewing a baby photo album from your computer on your Smart TV during a Sweet 16 birthday party;
• printing from your smartphone or other devices, even when not connected to the device via cable, using AirPrint or Google Cloud Print;
• backing up all computers in the house to a centralized location via the network;
• securing your activity on all devices at home with a protected Wi-Fi network.

Yep, all that sounds pretty great, but we’re right back where we started. How do we get our devices to do all that? 

What Your Home Network Needs
First, take a moment to imagine connecting all the computers and smart devices in your home via cables. Ack! As if you want more cables snaking around your home! You don’t want to feel as if you’re rooming with Medusa. So, you’ll be looking into a wireless home network to connect your devices to the internet and each other. That means setting up a modem and a router (we’re assuming you already have an internet service provider). 

The modem is what connects your network to the internet. The router connects your devices to each other and to the internet through your modem. The router communicates the wireless signal between your devices and the modem. A gateway option combines the modem and router functions in one device. 
If your home is spread out over several floors or square feet, or you have to deal with thick walls, you might have difficulties at home with Wi-Fi dead spots. Great! You’ve made all this effort, and it’s still not working! You could try a mesh network. Instead of making one device do all the signaling, a primary router and many smaller satellites (or nodes) relay the signals with equal power. 

Securing Your Home Network
When you get your devices connected, you’ll want to secure your home network. Taking these simple steps helps protect your personal information and prevent cyberattacks. First, change the default passwords on your modem and router, and choose something more complex than “123456,” “password,” or “letmein.” You’ll also want to set up a guest network if the router supports it. This allows visitors to access the Wi-Fi without you having to share access to your main network.

Also, rename your Wi-Fi network so that it isn’t obvious that it’s your house. For example, if you live at 920 Hassell Place, you wouldn’t name it 920Hassell. Or, if you’re the Wilsons, don’t name it WilsonNetwork. Don’t make it easy for someone trying to target you to identify which network they are trying to hack.
You like using all your devices but getting them all networked seems like a headache. Still, once you have a home network set up, you’ll wonder why you waited so long. Don’t put off the convenience any longer. We can help you get all your devices playing together nicely and securely.

Connect with us today at 715-255-0325!