Your business likely talks a lot about continuous improvement. It’s everyone’s goal, right? Yet “set it and forget it” is a common approach to handling business technology. Here’s why IT needs your ongoing attention too.
Your competition is increasing, and it can feel as if it is doing so exponentially. Why? There are lower barriers to entry in many businesses. The marketplace has gone global. Transaction costs are declining. Technological advances, automation, and AI are making processes more efficient and increasing productivity.
Your business can’t stand still. Don’t leave your IT sitting unattended either. Sure, the very term “continuous improvement” may have you twitching with discomfort. Not that buzzword again! Yet taking an “if it ain’t broke don’t fix it” approach to IT could be hurting your business. Settling for “alright” or relying on “the way we’ve always done it” could leave you lagging behind competitors.
Your business may not have a CIO (Chief Information Officer) lobbying for the latest tech, but every business can benefit from asking itself: “can we be doing this better?”. Of course, you don’t know what you don’t know. You are focusing on your industry, not all the new technology, automation, artificial intelligence, or machine learning to:
·   Innovate process
·   Automate routine, repetitive tasks
·   Increase productivity
·   Enable global collaboration
·   Streamline workflow
·   Integrate existing applications
·   Support informed decisions
·   Optimize information access
·   Enhance document, data exchange
·   Advance analysis-based action
 
The Value of a Strategic MSP Partnership
A managed services provider (MSP) can answer the technology questions you don’t even know to ask. Don’t rely on the old way of doing things. You don’t need to suffer through long, drawn-out processes and the inefficiency of manual work. Your business can partner with an MSP to embrace the power of digital transformation.
Protecting your business from cyber bad guys isn’t the only thing an MSP can do. An MSP can help you improve processes, exceed customer expectations, and reduce costs, all while minimizing your risk.
The MSP will get to know the ways in which you do business and your vision for the future. The MSP can help your business work smarter and reach its goals faster. Understanding available improvements, the MSP can make recommendations to fit your budget and help you become better, faster, and more agile.
Of course, incorporating continuous improvement in your technology can mean making changes to the way you work. Your employees may shudder. That’s why it’s important to work with a partner that can help you clearly articulate the value of digital transformation.
Your people will want to know “what’s in it for me,” and the MSP can help you provide the answer. Explaining how innovation will help employees do their job better or drive business outcomes is key. Working with an MSP means intentional strategy drives your technology improvements. That's the foundation for successful implementation and adoption.
Don’t settle for a one-size-fits-all, set-and-sit approach to information technology. Your competition will be happy if you do. Instead, work with an MSP that doesn’t just keep your technology running and your systems secure. Join forces with a service provider who is your strategic partner – they'll ensure your technology is continuously improving.

You’re Not Alone, Adapt With Us!
Technology's rapid pace of change was a top threat for business leaders, according to a 2017 survey of business school grads. Digital advances surpassed economic, political, and environmental changes. But you’re not alone in your struggle to continuously improve.
Turn to the experts who can answer your questions and plan strategic improvement. No matter what your industry or business size, you can enjoy our technology expertise. Talk to us about a technology assessment. Our experts will suggest options that suit your needs and help you beat the competition. Give us a call at 715-255-0325!

Updates often come at the worst moment. You go to shut down your laptop to rush to a meeting, and you get a “Windows is updating. Do not power off” message. Argh!
Or you leave your desktop to go to a meeting and come back to find your computer has restarted in your absence. Those unexpected bug fixes and performance improvements lost you all your unsaved work.
You know updates are important. They help patch security flaws. These are the vulnerabilities that hackers love to exploit. Updating helps you keep business documents and data safe. Software updates can also add new, useful features and remove outdated ones. Plus, keeping software and systems up to date is good cyber citizenship. Security patches protect from attacks that could also impact employees, customers, and partners.

Updating Is A Pain but Oh So Important
The WannaCry ransomware attacked hundreds of thousands of computers in more than 150 countries. Among those infected were the UK National Health Service, FedEx, Telefonica, the Russian Interior Ministry, and more, all because people (and companies) weren’t keeping their computers updated. The later Petya ransomware preyed on the same vulnerabilities, despite the publicity around WannaCry and Microsoft having already released a patch.
Still, people don’t bother updating. According to a Skype survey, 40% of respondents didn’t update their machines when prompted, almost 25% required a second prompt. Nearly 45% worried that installing the update would weaken their computer’s security.
And keeping Windows up to date isn’t enough. Cybercriminals aren’t stopping there, so you can’t either. You also need to be patching third-party applications such as Java or your Adobe suite. More employees are also bringing their own devices to the workplace. Overlooking security updates for these entry points is like leaving a window wide open and expecting criminals to walk by.
Equifax's failure to update a Java virtual machine proved costly. Hackers accessed over 145 million credit reports in 2017. The company lost more than $5 billion in market cap, and the CEO lost his job.
Businesses need a better way to keep your software security patches current. Here’s help.

Keeping Security Patches Current, Conveniently
Avoid the inconvenience of the “Update Now” interruption by setting up automated patching. Patching all your computers or different device types can be time consuming.
Determine when downtime won’t be as disruptive, and schedule patches for that timeframe. This lets you update an entire department when they aren’t there, or patch individual computers around the employee’s schedule. For instance, if your accountant comes in only on Tuesdays, you wouldn’t patch that computer that day.

This approach also creates a consistency your employees can plan around, which allows them to manage all security updates without you having to lift a finger.
To do this, you can outsource the patching to a managed service provider (MSP). The MSP installs remote monitoring and management (RMM) software to manage all security updates without you having to lift a finger. The RMM software gives your IT partner visibility into your business technology. They'll track your hardware, software, and network environments to keep ahead of issues. This sets your business up to respond faster to any events. Using the RMM, the MSP can automate software patching and OS updates to reduce the hassle. The RMM can be cloud-based or on-premises (requires onsite hardware investment).

​Conclusion
Automating or outsourcing software updates can improve your security and compliance. Your employees enjoy new features, extended support, and access to the latest technology. A reliable, secure system can improve stability, speed processes, and drive increased productivity.
Get expert help determining patching priorities, or partner with us to monitor and resolve issues remotely. Give us a call at 715-255-0325!

Hamlet worried about whether to be or not. You may be more preoccupied with whether backup or archiving is better for your business. You know you need to secure your data, but how? This article examines the different benefits of both options.
Back in the day, businesses kept important information on paper. They stored important records and notes in nearby filing cabinets for easy access.
When there were too many files to close the cabinet drawers any longer, someone would do a big clean out. Older, important documents would get boxed for the basement or other storage area. They might still be needed for tax, or compliance, or other reasons. But you didn’t need those files readily accessible any longer. A similar scenario is true of digital business data. You can back it up to recover from hardware failure, cyberattack, or disaster event. Or you might archive the data for space management and long-term retrieval.

Deciding Between Backup and Archive
When it comes to the right form of data storage you’ll need to weigh:

• the period of time you need to keep the data;
• what protections from loss or illicit access your method offers;
• whether the data can be easily restored or retrieved;
• how accessible, searchable, and quickly available the data will be;
• any industry or compliance standards that need to be met.
  
  

The backup is a copy of your data. On a regular basis you’ll make a copy of the business data to provide you with a starting point in the event of a disaster. You'll decide how often to backup based on how often the data changes and the importance of data currency.
Backing up data, an operating system, or application files, doesn't delete the originals. However, your older backup may be deleted when you make the new copy. If not, the backup can have another use. It can allow users to go back and review or recover earlier versions.
It’s not a bad idea to have several backups. We recommend the “3-2-1” backup strategy. You’ll have three copies of your business data. One would be on the cloud, the other two on different devices (e.g. on your local computer and on a backup drive).
Archiving puts a copy of business data into long-term storage. This is the data equivalent of moving that box of files to the basement. Typically, the archived version becomes the only available copy of that data.
The archives’ permanent record of data may prove useful in future legal disputes. Archived data is often tagged to enable streamlined search down the road. Moving information to archive can also improve processing speed and storage capacity.
While a backup may be overwritten, archived data is generally not altered or deleted. In fact, it’s often physically disconnected from the computer or network. So, you’ll turn to a backup to restore your data if necessary, and to archives to retrieve information data.

Key Takeaway
Both backup and archive can prove useful. It’s not going to happen every day, but entire digital archives can be lost if a server is drowned by a flash flood. All the paper backups can be burnt to cinders in an electrical fire. That external hard drive could be stolen or crushed by falling debris in a hurricane.
It’s best to avoid having a single point of failure. Both backing up and archiving business data is a smart precaution. Ensure business continuity by preparing for the worst. Our computer experts can help you backup, archive, or both. Start securing your business data with our support today! Call us at 715-255-0325.

Wi-Fi is a top contender for a technology most of us rely upon. After all, Wi-Fi often provides our wireless high-speed internet and network connections. Without Wi-Fi we’d be stuck watching another reality TV show on a cable-connected device. We couldn’t work from wherever we wanted in our homes. Gulp, the horror! Well, just when you were becoming familiar with Wi-Fi, technology is adapting. Now, you might want to consider Mesh Wi-Fi for your home. If you live in a big house or an apartment with thick interior walls, or your living space is spread out over multiple stories, you may have experienced dead spots. They’re no fun, right? Enter Mesh Wi-Fi. Traditional Wi-Fi relies on a single router. If you were having connectivity issues, you might have invested in a Wi-Fi booster or Wi-Fi extender, but now you can reach far areas with a Wi-Fi Mesh system. Mesh networks aren’t new. They’re already in use in businesses and on military bases with their own isolated networks. But now you can also optimize home connectivity with Mesh Wi-Fi.

How Mesh Wi-Fi Works
With Mesh Wi-Fi, you’ll place several smaller, connected devices around the house. Instead of having one central routing hub linking Wi-Fi signals via radio waves to the modem, you’ll have many access points (also known as satellites) capturing and rebroadcasting the routing signals you need for connectivity.

Benefits of Mesh Wi-Fi
Having ready access to a strong, reliable Wi-Fi signal wherever you are in your home is a good thing, but that’s not the only advantage of Mesh Wi-Fi. Other benefits include:

• Greater speed. With all access points broadcasting the same signal, you can cut the lag from having multiple, simultaneous connectivity requests.
• Better coverage. Typical Mesh Wi-Fi router devices claim to cover from 4,500 to 6,000 square feet.
• Ease of use. The typical Mesh router system is automated and provides a mobile app for easy management, even remotely.
• Integration with other Smart Home devices such as Alexa is often a feature.
• Parental controls are available with certain brands of these router systems.
  
  

Securing your Mesh Wi-Fi
Just as with traditional Wi-Fi, the security of your Mesh Wi-Fi will depend on your keeping your router devices safe. This means:

• changing the device’s administrative credentials and password from their default settings;
• setting up devices to automatically check for and install security patch updates;
• changing the network name to something unique, not something that immediately identifies the network as yours (e.g. if you live at 804 Water Wheel, don’t call your network 804 Water);
• setting up a guest Wi-Fi network allowing visitors to log on instead of providing every guest to your home with your access credentials.
  
  

Mesh Wi-Fi is also known as whole-home Wi-Fi, but you may not need this expansive solution. Consider: How often do you have connectivity issues? How many Wi-Fi dead zones are you dealing with? What’s your budget? And do you really want several more devices strewn around your house? You might need only to set up your traditional router and modem more efficiently.
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Want to learn more about dealing with slow connectivity or dead spots in your home? Give us a call at 715-255-0325. Our experts can help you decide on the best Wi-Fi connectivity option for your needs.

Not all that long ago, the best way of securing your primary means of transportation was to tie your horse to a piece of timber – ensuring you used a decent knot, of course. These days, when you buy a new car, you expect that it will come with robust security features that go well beyond the ability to lock the doors. An immobilizer, central locking, and maybe even an alarm for good measure would be the three you’d accept at a minimum. Yet, despite the leaps and bounds we’ve seen with technology over the past few decades, many people still leave their precious devices simply ‘tied up’ and hope for the best. However, for those who recognize that their devices are the best means of navigating and traversing our vast digital world, Windows 10 offers some of the best security on the market.
The latest version of Microsoft’s desktop and mobile OS boasts three critical in-built security features designed to keep your data and devices safe.

1. Device Guard
Most of us are blindly trusting of our apps – after all, if they’ve made it to the App Store or Google Play, they must be legitimate, right? Well, not always. In November 2018, Google had to remove 13 apps from the Play Store – including two that were trending – as they were just malware with no functionality. While the lesson is to be vigilant with anything you’re uploading, regardless of the source, it’s nice to know that Windows 10 offers an added layer of protection. Device Guard blocks executable and script-based malware. It also allows organizations and individuals to identify trusted apps, giving them exclusive permission to run updates and perform other automatic functions. Importantly, Device Guard has been endorsed by such major original equipment manufacturers (OEMs) as Acer, Lenovo, and HP.

2. Passport
Passwords have long been the gold standard of personal security when it comes to IT, but they have a crucial flaw: the more secure they are, the harder they are to remember. As a result, such efforts as ‘password’ and ‘12345678’ continue to top ‘worst password’ lists year after year. But what can you do? Well, instead of addressing the symptom, Windows 10 aims to treat the cause. Microsoft Passport gives Windows 10 users a safe and easy way to access password-protected services. Users first complete an easy two-factor authentication process that requires a PIN or biometric signature and an authorized Windows device. Once authenticated, users can select a unique gesture to use for future log-ins. This allows Windows to complete other logins (for example, to online services) on the user’s behalf. It’s not only safe, it’s also a convenient solution – after all, not only are gestures harder to crack than passwords, they’re also much harder to forget.
​
3. Windows Hello
Not content with gestures to keep your precious data safe? Then it’s just as well the new system is also packing Windows Hello. Hello works with Passport to provide enterprise-grade security – again, without the need for a password. Instead, Hello allows you to teach your device to recognize a unique biometric, such as reading your fingerprint or scanning your face or iris with your device’s built-in camera. To make it even safer, the authentication data is encrypted and, to protect it from online assailants, stored only on your device. Moreover, along with helping to beef up your device’s privacy and protection, Hello also improves efficiency, getting you logged on as much as three times faster than a password. Thanks to technologies like these, Windows 10 is one of the most secure operating systems ever developed. Combined with modern hardware, your PC will be a tough nut to crack.

When was the last time you held an actual photo album or prints of photographs in your hands? Maybe you look back at older photographs only when Facebook’s TimeHop app reminds you of a pic from five years ago. If so, you may be risking your visual history.
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Facebook is a great way to share photos with friends and family around the world. You get to enjoy their comments and the affirmation of their likes. But using Facebook as storage for your photos is not a good plan. Here’s why.

Some people treat Facebook as their photo album archive. They delete the originals from their devices or digital camera when they need more space. But Facebook compresses images for faster download. It satisfies impatient social media users, which means photo quality suffers. If you wanted to print those photos in the future, they wouldn’t look as good as the originals.

That’s not the only drawback. When you trust Facebook with all your photos, you’re letting a company control your visual archive. It’s hard to imagine, given Facebook’s reach today, but what happens to your photos if the company goes defunct? We don’t know. The people who were keeping their photos on Myspace in 2006 might have an idea. The younger crowd is already moving onto other social platforms. Plus, Facebook’s growth rate in North America and Europe is slowing. Those daily active users are the primary source of revenue. So, you know Mark Zuckerberg is in some meetings about that.

Even if Facebook continues as the business behemoth it is today, we don’t know what policy changes it might make. It could change its terms of service whenever it wanted (if you even read those in the first place). Users have no guarantee for how long Facebook will store their images or any type of content.
Keep in mind also that many of the photos showing up in your timeline are actually taken by friends. Facebook provides an entire album of other people's photos when they've tagged you, but if they decided to untag you or remove it, that photo would be gone.

Finally, there’s also the risk of your account getting shut down or hacked. You’ve probably had friends warn you not to accept any new friend requests from them because they’ve been compromised. You wouldn’t want a thief to steal all your photo albums. Similarly, you don't want a cybercriminal to gain access to all your images.

Our Recommendation
Just as with data, we recommend you have a “3-2-1” backup system for your digital photographs. This means having three copies of the photos you care about. You don't need to back up the blurry ones if you don't want to. You might keep one copy on the original device, but you’d have two other copies of the high-quality, uncompressed, original image as well. One might be kept on an external storage device such as a USB thumb drive, and the other you could upload to cloud storage.

The cloud backup gives you access to the photos from any device in any location. So, if a flood, hurricane, or fire devastates your home, and you lose your device and the USB thumb drive, you still have a backup. Your Facebook photos and videos are just there to be shared with friends and family.

Not sure where or how to safely store your photos and videos? We can help! Our experts may even become new Facebook friends. Then we can all like each other’s photos with the peace of mind that the original photos aren’t going anywhere.

When we accidentally delete something, it feels like the end of the world. If a client file or new presentation is deleted, you may have to start again. Oh no! Yet deleting files is not as permanent as you may think. When it comes to destroying data properly, you’ll want to take a more thorough approach.
Deleting items, or "trashing" them, doesn’t permanently remove them from computer memory. While the data is still stored on your device’s hard disk, it’s possible someone could restore that deleted data.
Data does reach a point at which it’s no longer useful, and you are no longer required to maintain it. Nevertheless, it may still be valuable to cybercriminals. Bad actors can use names, addresses, credit card numbers, banking accounts, or health data. You need a policy to destroy paper records, magnetic media, hard drives, and any storage media.
Your obligation to protect customer and staff information extends to properly destroying all identifying data. Installing a new operating system isn’t going to do it. Encryption doesn’t do the job if the cybercriminal can figure out the password.
Some industries require you to prove you have correctly destroyed all data. Even if you have no compliance standards to meet, carefully dispose of any computer-related device. Whenever you are recycling, discarding, or donating an old computer, disk drive, USB stick, or mobile device, make sure the data is already properly deleted or destroyed. Otherwise, criminals could get their hands on confidential business information.

Fully, Safely Destroying Your Data
So, what do we mean by “properly” destroyed? You know about shredding paper documents. You can do the same with some devices. You might send the computer or device to a company with a mega-shredder. When compliance matters, keep a record of the chain of custody of the data throughout the process.
Overwriting the data, often called zeroing, is another solution. No data is properly deleted until it’s written over – that’s where the information is hidden under layers of nonsensical data and cannot be retrieved through disk or file recovery utilities. Think of this as writing three new books over the top of the pages of an erased book rather than just ripping the pages out.
With magnetic devices, you can neutralize the magnetism (degaussing) to break down the data. This scrambles up the data beyond recovery. A strong degausser will turn the device into a shiny metallic paper weight. An ultraviolet erase could be necessary for some erasable programmable memory. You might also need to perform a full chip erase.
If you’re really committed to destroying data, physically destroy the device. There’s the shredding solution, or you might pay to have the device smelted or pulverized.
 
 Other Components with Data to Destroy
Don’t forget proper disposal of printers, too. Run several pages of unimportant information (maybe a font test) before destroying a laser printer. With an impact printer (if you still have one!), you’d want to destroy all ribbons, too. One last element you might think about? Business monitors. You’ve probably seen a computer screen with information burned onto it. Before donating or recycling a monitor, inspect the screen surface and destroy the cathode ray tube.

Now, that’s what we call being thorough about properly destroying data. Need help with proper disposal of computer data or equipment? We can help. Contact our experts today at 715-255-0325!

Common urban myths would have us believe alligators live in sewers or people put razor blades in kids’ candy. Common misconceptions about computers are just as persistent. Here are several IT myths debunked for your benefit.

#1 A Slow-Running Computer Has A Virus
A virus can be to blame. Spyware or other malware can also cause a computer to slow down. However, there are also many other reasons your computer might run slower:

• You may have a lot of programs that start up when you boot up the computer. You could remove or disable programs that start every time. 
• The computer has gone into power save mode every night, but you haven’t rebooted the computer in a long time.
• There are many programs running in the background. On a Windows PC, you can go into task manager and see what is running and the computer resources in use. 
• A security utility is running. If it’s an antivirus scanner, let the scan finish first, then see if your computer speed improves.
• Temporary files or other junk are taking up too much hard drive space. Your computer needs at least 200–500MB of free space on the hard drive to be able to move and manage files.
• Your computer doesn’t have enough RAM to run programs within memory. If your computer has to swap information on the hard drive to get enough memory to run programs, it’s going to work slower.
• The computer is old. You may need to upgrade to a computer that can handle current software needs without slowing to a snail’s pace.

#2 Macs Don’t Get Viruses
Many Apple owners believe their Macintosh computers are immune to viruses. If only. Macs do get viruses; they are simply targeted less than PCs. Why? There are many more computers running Windows, which means a bigger, easier target for cybercriminals.
As Apple’s market share rises, the threat to Macs is growing. Apple works to protect its users from malware, but you still need to use caution with downloads and when clicking on links from unknown sources. 

#3 My Windows Registry Needs Cleaning Up
Registry cleaning companies will say that scanning your Windows registry can speed up the computer and avoid error messages. The cleaner finds unused registry keys and any malware remnants for removal. 
But let’s consider the fact that Microsoft has not released its own registry cleaner. Why not? Because it’s really not necessary. Worse still, going in to clean your registry (when you don’t know what you’re doing) can actually do serious damage. 

#4 My Laptop Battery Needs to Be Dead Before I Recharge If I Want It to Last Longer
This was once true. Nickel-cadmium (Ni-Cad) batteries suffered from what was called a “memory effect.” If discharged and recharged to the same point several times, they would remember that point in the future and not go further.
Now, however, laptops typically come with lithium-ion (or Li-ion) batteries. They don’t suffer from this memory effect. In fact, they function better with partial discharge instead of letting the battery run down to zero.

#5 I Don’t Have Anything Hackers Would Want
Cybersecurity should be a priority for everyone, not only sprawling enterprises. Let’s put it this way:

• Do you have any money? 
• Do you have an identity cybercriminals could use to access money or sell for money?
• Do you work anywhere?

Hackers have all kinds of ways to profit from your data or from hijacking your computer’s processing power. They can turn your computer into part of a bot network or use your information as a bridge into a business target’s system.
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Keep all your computers at top speed with the best security measures in place with the help of our experts. Contact us today at 715-255-0325!