Your laptop computer may feel like a lifeline. It has everything important on it, both personal and professional! Regrettably, the time does come when you need to replace it. Yet, some computer problems could be solved instead by replacing the laptop battery.
Some computers now come with a variation on the car dashboard indicator light. You may see a red X on the icon that shows you the power level for your battery. Those with computer models with Windows 7 and up get a message saying, “consider replacing your battery.” But not all of us have this useful warning, in which case you’ll want to be on the lookout for these sure signs that battery replacement is needed.
 
#1 You Have to Charge the Computer Often
When you buy a battery-powered device the marketing boasts of the many hours it can hold its charge. Expect a fully charged laptop battery to last six hours (depending on the programs used). But as the laptop battery ages, it doesn’t hold its charge for as long.
You might plug it in overnight and wake up to find it still has charging to do. Your solution may be to keep your laptop plugged in at all times, but this cuts into the very mobility a laptop promises.
 
#2 Your Lap Is Heating Up
You’re working away on your tasks and the computer becomes an unexpected warming blanket in your lap. That didn’t used to happen! Now, your battery is having to work harder to power applications. This causes your computer to overheat, which can strain your computer.
 
#3 Your Laptop Keeps Shutting Down
This one is going to get you worried really quickly. You’ll be seeing the dollar signs associated with buying a new computer in your eyes. This may be a sign instead that your battery needs to be replaced. A bad battery doesn’t hold charge for very long, and your computer will unexpectedly power off.
 
#4 Time Is Not on Your Side
You know your laptop is more than five years old. Don’t be surprised if you experience power issues. Did you know that laptop batteries are typically meant to last only 400 charges? That’s one or two years! So, your laptop battery might already have been living on borrowed time for years.
 
Be Nice to Your Laptop Battery
Before you buy a new computer, think about whether it could be the battery instead. Laptop batteries are not manufactured for eternal recharging. You might think you’re doing the right thing by keeping it plugged into a wall charger all of the time, but you’re actually doing your battery a favor by unplugging it every once in a while.
 
One other suggestion: don’t let the computer get below 20% charge before plugging it back in. This can help preserve battery life. Replacing a laptop battery isn’t always straightforward. Don’t worry, we can find the right battery for your laptop and replace it for you!

All good things must come to an end – it’s inevitable with computer software. If you’re using Adobe Flash, the day has arrived. It’s time to uninstall Adobe Flash Player.
Adobe stopped supporting Flash Player on December 31, 2020. What does this mean?
Adobe is no longer issuing Flash Player updates or security patches. The company “strongly recommends immediately uninstalling Flash Player.” The company announced the decision to bring Flash Player to end of life (EOL) in 2017.

To help secure user systems, Adobe began blocking Flash content from running in Flash Player on January 12, 2021. Major browser vendors have also disabled Flash Player from running: Safari, Firefox, Chrome, and Microsoft Edge have all stopped supporting the technology.
This renders Flash Player pretty useless. Flash was key to early Web browsing, powering interactive website elements such as animations and forms. Web developers loved it, because it saved them from offering users dull, static pages. However, open standards have matured to provide a viable alternative to Flash content. The HTML 5 standard has replaced Flash in many cases.
Adobe Flash is old, unsupported, and has unfixed security issues. It’s actively used for malware. Fake Flash Player installers have long been an effective way to deliver malware. As recently as 2020, three years after the EOL announcement, it was found that 1 in 10 Macs were infected by one prolific piece of Flash malware. Don’t keep it on your system, and definitely don’t download versions of the Flash Play-er from third-party sites.
 
Uninstalling Adobe Flash Player
If you’re an iPhone or iPad user, you don’t need to worry. Flash was never supported on iOS devices. Otherwise, it’s worth checking if you have Adobe Flash Player installed. You may not even remember downloading it, but don’t just let it sit there.

To check if Flash Player is installed, navigate to https://helpx.adobe.com/flash-player.html. Under Install Flash Player in five steps, the first step is to check installation. Click on “Check Now.” If it tells you “Sorry, Flash Player is either not installed or not enabled,” you’re in good shape.
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To uninstall from a Windows computer, you will need to download the uninstaller found here (https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html) to your desktop. Then, exit all browser and other programs that use Flash. Run the uninstaller to delete all Flash Player files and folders. Restart your computer, open your browser, and verify uninstallation is complete.

Mac users will download the uninstaller (https://helpx.adobe.com/au/flash-player/kb/uninstall-flash-player-mac-os.html) suited to their OS Version. You can determine your version by clicking on the Apple icon and choosing About This Mac. You then run the applicable uninstaller. After restarting your computer, verify the uninstallation is complete.

Without updates or security patches, hackers could access your system using Flash Player vulnerabilities. It can be frustrating when software reaches EOL. Even so, it’s important to be proactive. Take the precautions to keep your system safe. Worried about downloading and uninstalling safely? We can help. Not sure what other legacy software you might have on your computer that is putting you at risk? We can help there, too. Contact us today! 

News of a big brand suffering a data breach is all too common today. But if you don’t get an email from such a company, you could mistakenly be thinking it doesn’t affect you.

The thing is, large breaches are happening all the time. Cybercriminals then put access credentials online, and other bad actors buy and exploit those email addresses, usernames, passwords, etc. Why do the bad guys care to buy these member details? Presumably, the victims of the breach quickly change their passwords to prevent security vulnerabilities. So, what good does that info do?

Take a moment to think about how many unique passwords you actually have. Many of us have dozens of different online accounts but only a handful of distinct passwords. That means a hacker can take that stolen data from, say, LinkedIn and try the same password on your banking site.
Cybercriminals have the capacity to keep on trying. They will take one stolen password and use that data to try and hit other accounts in a massive, brute-force effort.

What Can You Do About It?
Stop using the same passwords over and over again. Yes, unique passwords for every account are difficult to remember, but they are critical. One solution is to use a password manager. Many browsers have a pop-up window offering to remember a password for a particular site. If you say “yes,” the browser automatically populates access credentials on your return to the site.

If you use Google Chrome, you can also check if your passwords have been compromised. Google Safety Check compares your saved usernames and passwords against over 4 billion compromised credentials.
To check for leaked passwords, head to “Settings” in the Chrome browser, then navigate to “Safety Check” and “Check Now.” You’ll get a report that identifies any compromised passwords and allows you to review and fix leaks.

MacOS users will be happy to hear that Safari added similar functionality in its latest release, and Mozilla’s Firefox browser also has password checking built in.

Strengthen Your Passwords
Creating a strong password is challenging; almost as difficult as remembering all your different passwords. You’re aiming to come up with something a human or computer can’t guess!
Different sites will have different parameters. You need a combination of uppercase and lowercase letters, numbers, and special characters. Having a different mix of these helps make the password more difficult to crack. And the longer the better; That’s why passwords a browser suggests to you look like a string of gibberish.

Pay attention also to warnings from the site requiring your credentials. If they say your password is weak, believe them. Safari and Chrome suggest stronger passwords when you create a new account.
Change your passwords immediately if you are advised to do so. Password management tools are continuously improving, but there is still the human element, and that’s often the weakest link. If you don’t practice healthy password hygiene, hackers are ready to take advantage of your ambivalence.

That smile of relief when we fix someone’s technology is a gift of doing IT service. When we get a call out, we’re happy to go out (or log in remotely) to fix what’s broken. We enjoy getting our customers back up and running quickly. Who said saving the day is only for superheroes, right?

Still, as much as we get a boost out of being the hero, we’d rather our clients’ systems didn’t go down in the first place. How can we make that happen? By adding you to our managed services client roster. So, what does managed services mean?

Fixing things when they break is reactive, whereas managed services are more proactive. It involves:
·        ongoing monitoring;
·        handling system patches;
·        managing software updates, virus scans, and keeping malware current;
·        checking hard drive health to help catch issues in advance;
·        tuning up your technology;
·        setting up new devices, printers, networks, and systems.
 
As your managed service provider, we get to know not only what’s gone wrong but also find out your goals and objectives. Understanding what your needs are, we can suggest the technology that best serves you. Plus, we might be able to help you find discounts on new software or cut costs for your home office. After all, we can identify where you are duplicating licenses or paying for more than you need.

Managed Services Make Budgeting Easier
All those services sound costly. The benefit is that you’ll pay a single, consistent monthly fee (or annual fee) for all managed services. Instead of having to handle a big financial hit when something does break, you’re already covered. Plus, if the worst does happen, we already have a relationship. We know what’s important to you, and we focus on your needs. You’re a regular customer we want to keep satisfied rather than a one-off engagement (not that we don't appreciate those, too!).
Of course, no one can promise you’ll never get hit by a cyberattack. There are new threats every single day. But, if malware does strike, we can get you back up and running more quickly. After all, we’ve been keeping your systems up to date. So, less work needs done to clean up.

Conclusion
Your home IT environment is getting more complicated. Even if you’re not working from home, you probably have a desktop, laptops, tablets, gaming devices, and mobile devices. All these need secure internet access and might need data backup. Really, just connecting all your devices to a shared, secure network is a headache at this point, but it doesn’t have to be your headache. Stabilize your IT expenses and enjoy having an expert on speed dial with managed services.
 
If you want a higher level of IT support, we should talk about managed services. We can help keep the problems at bay. You’ll be happier. We just don’t get to see it on your face (though you’re welcome to send an appreciative email!).

Nobody likes to be told what they can’t do. Still, there are certain never dos that you should keep in mind when it comes to your work computer. This article captures the top six things you should avoid doing on your work computer.

#1 Don’t Login to Personal Sites and Services
Sure, we’re all guilty of wanting to check our personal email or take a quick peek at social media while at work, but you do not want to login to your personal accounts on a work computer, especially not a shared one! Browsers that remember our passwords to sites such as Facebook or your bank can be useful. How many different passwords can one human be expected to remember after all? But letting the browser save your personal access credentials risks your security. The next person to use that computer could access your private data.

#2 Don’t Allow Remote Access
Maybe your computer isn’t working the way you want it to: it’s too slow. Something is up with an app. You’re worried you’ve inadvertently downloaded malware onto your work device. Then there’s that friend you have that “knows computers.” With remote support software being so easy to use these days, you figure it’s easier to ask your friend for help. Work doesn’t even need to know.
But would you let that friend walk into the office and start working on your computer? Probably not. Your business has its own people it trusts to do work on its computers. If you were on-site, you’d tell your supervisor, or at least IT, if you had a computer concern. Even when working virtually, you want to do the same thing. Allowing remote access is both a security and productivity risk. Plus, your computer could be set in a specific way by your company. Your tech-savvy friend isn’t going to know why and how those particular configurations were established.

#3 Don’t Store Personal Data
We’re all in favor of having more than one backup. Still, you don’t want to make your work computer a storage solution for your personal data, because you can’t be sure that other people at work can’t look through your files. You also run the risk of losing access to that data if the business goes out of business or lays staff off. Employee accounts can be wiped out by businesses when they sever relationships with staff.

#4 Don’t Connect Personal Storage Devices
USB or thumb drives are convenient, as such drives help move data around easily. But the drive can be installed in many different computers and networks along the way. Connecting that USB to a work computer could transfer malware. You really don’t want to connect someone else’s storage device to your work computer. Criminals actually target organizations by leaving infected thumb drives in the parking lot. All they need is one person to pick up the drive and plug it in to a work computer. Trying to reunite the drive with its user didn’t go over so well for that Good Samaritan!

#5 Don’t Do Your Side Business or Job Search
You don’t want to do these on a work computer unless you want to risk getting caught, because your computer activity can be tracked. Some businesses do full-blown screen recording. Others will maintain an overview of sites you visit. There are different laws in various states and countries regarding employee monitoring, but you are using a work device on a business network. Doing your own side project during work hours on the business computer won’t go over well.
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#6 Don’t Log on To Public Wi-Fi
Don't log in to business applications or sensitive data connected to public Wi-Fi. There are many risks. You could end up:

• opening yourself up to “man-in-the-middle” attacks by hackers;
• connecting to a malicious hotspot;
• transmitting data on an unencrypted network.

These never dos could endanger your personal data, business network, or your very job. Steer clear of these common mistakes made on work computers. Be smart, be safe.

When you sign up for internet service, the provider will hook you up with an email address, too. Your internet service provider (ISP) wants to keep you connected to them. But this convenient email address isn’t always the best long-term solution for you.

That “yourname@ispprovider.com" email address may work fine. You use it to keep in touch with your family and friends, you get bills to that address, and you’ve used it to login to your social media and online news and shopping sites. But relying on your ISP for your email address may not be the best strategy for you. Here are some drawbacks to consider.

#1 If you rely on your @isprovider.com address, you could end up locked in with poor service or high prices. You feel stuck because you can’t take your email address with you if you want to switch providers.

#2 Internet service providers are not in the email business, whereas email providers such as Gmail and Outlook are always working to improve. Your ISP may not have updated its email offerings for a decade.

#3 Most ISPs have very limited storage space for email, which can make your service less reliable and convenient.

#4 Also, ISPs don’t make the same effort to keep your email secure and your inbox spam free. A provider more focused on email services offers more sophisticated filtering. ISP emails usually have primitive spam filtering that is easy to bypass.

#5 With an ISP email, your email is often accessible only on the provider’s mail servers, and you need to be able to access those servers to get to your emails. A cloud-based email provider lets you access your inbox via a Web browser. So, it doesn’t matter where in the world you are; you can still get access.

#6 You might be supporting a local ISP with your business. If that smaller provider goes belly up, however, your email address is gone forever, too.

Making the Switch to a Dedicated Email Provider
You may feel compelled to remain loyal to your ISP because changing your email address is a headache. Yet migrating to a Web-based email provider on your terms will help.
You'll have a smoother transition if your ISP allows you to download your current address book.
Fortunately, once you make the switch to a Web/cloud-based email provider, you can move ISPs without it making any difference to your email communications.
You could even pay a small fee to upgrade your email with a custom domain name. Maybe you’ve always wanted to have your email come from @yourlastname.com, because it looks cool.
If you are a business owner, you should have your email come from @yourbusiness.com. This not only looks more professional, but reinforces your branding, and gives you full control over your business communications. Relying on free, personal email services may be convenient, but it creates more problems (and expenses) than it solves.

Whether you’re using an ISP or Web/cloud-based email provider, it’s also a good idea to back up your emails. By downloading and backing up your email, you gain more control and peace of mind.
 
We can help you find the right email provider or ISP for your needs. We’ll help you migrate your email, and we can set up a backup too. Let us help you, visit our new office at 219 N Washington St, Thorp today!

Fresh-baked cookies are yummy, but you may not have the same positive associations with cookies on your computer. Here’s what you need to know about cookies and what they mean for your internet browsing.
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Cookies have been around for a long time, but new laws now require websites to ask for your permission to use them. You’ve likely noticed more sites informing you that “this website uses cookies,” and they’ll ask you to click to accept the use of cookies. But what exactly are you agreeing to?
A website cookie is a small piece of text the website you are visiting stores on your computer.
Cookies are equivalent to your ticket to get onto the website. Website owners track your individualized code to gather information.
Cookies tell the website that the user has been to the site before. The website can recall personal login information and other preferences. A shopping site will remember your cart and let you continue shopping or suggest other goods you might like.

Viewing and Controlling Cookies 
So, why are sites asking for permission to store their cookies on your computer? Users are more concerned now about the digital footprint they are leaving on the Web: they want to protect their Web history.
Let’s be clear. When you accept a cookie, you are not allowing access to your computer or any of your personal data, unless you have knowingly provided it as you do when online shopping, that is.
Also, it’s not possible to execute code from a cookie. That means a bad actor can’t use a cookie to deliver a virus or malware.
Overall, cookies on their own are safe. Agreeing to first-party cookies from the website simplifies session management, personalization, and tracking.
The danger comes from third-party cookies generated by advertisers or analytics companies. Say, for instance, you surf to a webpage that has 10 ads on it. You don’t even have to click on any of those ads to generate 10 cookies. These cookies track your browsing history across the Web on any site carrying their ads. That’s why people are becoming more wary of the privacy implications.
 
That’s the Way the Cookie Crumbles
Users can make their own cookie choices. Those who allow cookies will enjoy a more streamlined Web surfing experience. Those who don't want cookies tracking their browsing history will opt out. Without cookies these users have to re-enter their data every time they visit a website.
Often you can control your cookies in your browser settings. In Google Chrome, for example, you’d select “Settings” from the menu drop down in the upper-right corner, then “show advanced settings” and then “content settings.” In the Cookies section you might choose “Keep local data only until you quit your browser” and “block third-party cookies and site data.”
If you’re really annoyed by the pop-ups asking you about cookie use, you can install a browser add-on, too. The “Incognito” mode on your browser can be used to save cookies for the current session, but when you close the browser the cookies will be deleted.

We can help you minimize the extent to which you are being tracked on the internet. Contact our IT experts today at 715-669-6136!

If you’re in the mood for some real cookies, we serve home-baked cookies on the first Thursday of every month for Coffee and Cookie Thursday at our offices in downtown Thorp. Stop by and join us for the next one!

​Your computer is down for the count. You’ve tried the perennial favorite – turning it off and back on again – but somehow, your tech magic has not worked this time! You need help, and you want it fast. The question is whether to take it to a local computer business or big-box store for repair.
 
Many big-box stores offer depot computer repair. Why are we calling it depot repair? Because just like at a bus or train depot, that store is only one stop on your computer’s repair journey. Typically, the store does not have the facilities to repair your laptop or desktop on-site. Also, their employees lack the skills to do the work right there.
 
Instead, that computer, along with all your important files, is shipped on to another location. This presents some problems:
 

• Computers can get damaged in shipping/handling.
• Accountability is lost when the device is passing through a chain of people.
• You don’t know where your computer is at any given time.
• It’s return to you slowed by shipping times.

 
That’s why we recommend getting your computers repaired at a local business with the skills and facilities to do the work on-site.
 
Benefits of Small Business Repair 
When you take your device to a locally owned small business, you know at all times who is handling your computer. You often hand over your laptop or desktop to the person fixing it, or at least to someone who is in direct contact with the person doing the repair.
 
Fewer people are going to have their hands on your device. You’re not dropping it off at one location to travel to another location via a major shipping company’s trucks, which means there’s greater accountability.
 
Another advantage is that should something come up while your computer is in for repair, you could actually get to your device, because it’s not on a loading dock or in some pile of laptops in a manufacturer’s centralized computer repair shop. You can simply take your thumb drive down the road and ask to power the computer on and retrieve what you need, assuming that the device still turns on, that is.
 
Selecting the Small Business for Your Repair 
When selecting a local computer business to do the repair, do your research first. It’s a good idea to ask about the following:

• Qualifications - Do they have experience with devices like yours, and licenses and credentials?
• Services - You don’t want to be looking to fix a cracked screen and go to someone who focuses on retrieving lost data.
• Customer service record - Look for testimonials – you can also check this with business monitoring groups in your area and on community website boards.
• Savings - If you don’t want to have to buy a new computer, work with a business that is in the habit of reviving old devices.
• Flexibility - When you’re anxious to get your computer back, you’re going to want someone available right away. Don’t let this cloud your judgment, though.

 
Some local computer experts will be able to fix your problems without you needing to go to them. Depending on the issue, they may be able to resolve the situation using remote access software, or they could be willing to come to you.
 
If you’re looking for a partner with a proven track record of giving quality computer service, stop by and visit us today!