It’s a decision that comes with equal doses of excitement and angst: getting a new computer! Unlike running out to the shops for a new toaster, choosing the right computer comes with so many questions, most of which are usually asked in some sort of alien language. Helpful sales people at BigBox Mart offer RAM as if it were a side of fries, they measure CPU speed in ‘gigahertz’ and ‘cores’, and list features that mean nothing around what you actually want to do.

That’s not what you’ll find here. At Yellowstone Computing, we chat with you about how you use your current computer, what kind of performance you expect from a new one, and how your needs might be changing. Looking for a laptop to replace a desktop? If you never take it from your desk, is a laptop the best way to go? Heading to college? Then maybe your laptop should be super light. We work with you to find the right tool for the job. Depending on your needs, we may even have exactly what you want on the shelf.

Then Comes the Real Fun.
Once you’ve got that new machine home and out of the box, you’ve inhaled that new tech smell and taken plenty of selfies to remember the moment forever, the anxiety can come flying back in. Which cord goes where? It doesn’t work like your old one! Why is it doing that?! How do I put programs back on? Does it come with security already loaded?  If you’ve had your old computer for a few years, you know you’re in for a bit of inconvenience, no matter how shiny the replacement is. We can assist you through this transition period and make it all so much easier by:

Moving Your Old Files for You.
One thing most people forget during their new computer bliss-phase is how to get information off your old computer and onto your new one. If your old computer is too broken to start, this can be a real problem. Our technicians can transfer all your files to the new computer, turn your old hard drive into an external drive for, or copy the data onto a USB stick. You’ll be able to pick out the files you need and continue what you were doing. If you’d prefer, we can often install the old hard drive inside your new desktop so it’s always there and you have extra storage as a bonus.

Set Up Your Email.
It’s no secret, setting up email can cause headaches! Getting the settings perfect can sometimes be more error than success. The most common problem we see is email that can receive, but not send. It’s a frustrating problem, especially when you’re sending important emails. We can set your email up successfully and ensure it both sends and receives, as well as add in any additional email accounts you’d like to manage from the same app.

Save Your Favorites.
All those bookmarks you’ve made and carefully sorted (or not) are important. You may even have different collections of favorites in different browsers and the last thing you want to do is go find those pages again. We can retrieve your old favorites and put them onto your new computer, making your browser experience look and feel exactly as it did before, only faster.

Set Up Your Software.
Quite often these days, software doesn’t come on a CD. While that’s forward thinking and reducing waste, don’t you miss having a disk you could install from and the license key taped to the back? We sure do! Even so, we can help you re-download your programs and set up the licenses good as new. We also go one step beyond and make sure the new software is optimized, updated and working well. While we’re doing that, we make sure your anti-virus is up-to-date and you’re as secure as possible against threats.

Delivery & Setup.
Sometimes it’s a matter of knowing what cord goes where or getting the right adapter, but sometimes new devices can present software problems. Printers, webcams, game controllers, etc. all have unique drivers that need to be installed before they can work properly. Windows 10 is great at picking most of these up automatically, but if they’re not playing nice or your new computer is suddenly missing the correct plug, we can help get you moving again. With personal delivery and setup, we ensure all your devices are playing nicely together, so you can sit back and relax, while we get everything working!
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Skip the fuss, come to us! We make getting a new computer easy! Call us today at 715-255-0325.

Most homes are trying to reduce power costs by turning off lights and appliances, but do the same rules apply to computers? After all, it requires more than flicking a switch on your way out the door. Some people believe you should shut down after every use to save wear and tear, others believe you should never shut down your computer - ever. Others simply want to make sure the pages and apps they left open are still there waiting for them. So, who’s right and what are they really doing?

Back when computers were clunky behemoths that took a long time to start, you’d go nuts at the person who shut it down when it was your turn. If you have an older computer, maybe you still do.  Modern computers actually have two options for their downtime: Shut down or sleep.

When it shuts down, the system goes through and closes any open programs (often prompting you to save first), then gradually cuts power to all components. It’s a methodical process that seems quite fast to us but is actually made of 100+ intentionally ordered steps. If there’s a sudden blackout or you hold the power button until it turns off, it means the steps aren’t followed and damage is possible. The second option is to put your computer to sleep. This can be triggered by an automated timeout or a user click. Your system uses a special type of memory called RAM to hold all your running programs exactly as you left them but use minimal power. The hard drive stops spinning, the graphics card lets the screen go black, and even the system fan slows to become almost silent. When you wake it by moving the mouse or pressing a key, it ‘wakes’ again almost instantly.

Reasons to Shut Down
A switched off computer isn’t drawing power which is a tick for the environment. But shutting down is about more than saving power. It can sometimes give improved stability over a machine that’s been running for days/weeks. This is because every time you shut down, you give your computer a chance to clear out all temporary junk files it’s been carrying in memory. It also triggers various health checks on startup that may otherwise be missed, important routines like checking for updates or scanning for viruses. It’s certainly more convenient to spend an extra minute booting up than lose everything to a cyber-attack. For older computers or those under heavy strain like gaming or video editing, shutting down also provides a necessary chance for the components to cool down.

Reasons to Sleep
Speed is the big selling point here. You can literally sit down and start working where you left off without the delays of bootup, finding your program, opening your saved files, scrolling down... it’s all right there and ready. You can even tell it how long to wait before putting itself into sleep mode, just in case you get called away and forget. Windows updates still run in the background, so that’s okay, but it’s important to note that your computer might get stuck waiting for a reboot that never comes.  Those pending updates may stack up, ineffective until it either forces a reboot or becomes unstable enough that you give in to a restart.

The Best Method Is….
Since the whole point of having a computer is that it’s ready to work when you are, we recommend shutting down at night when it’s definitely not in use but using sleep mode during the day. Updates will get all the rebooting they need, memory is refreshed for the new day, and you’ll get the best of both worlds - speed and stability.
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We can help your computer boot faster, give us a call at 715-255-0325.

Postpone Windows Updates
As we have discussed in past articles, Windows Updates are very important for maintaining a secure system. So why are we discussing how to disable them? Because Microsoft has changed the way automatic updates work. In the past, Windows Updates were downloaded directly from Microsoft servers. In Windows 10, your computer can now download and upload updates to and from other computers, both on the Internet and on your own local network. This method can be more efficient due to the fact that if one Windows 10 computer downloads an update, the one next to it won’t have to. This feature can also be a problem if you’re using a metered connection as some of the Windows 10 updates (new build versions especially) can be over 3GB in size. The good news is that there is a simple way to fix this. All you need to do is to set your Internet connection as metered. Here’s how you do that.

 To mark a wireless connection as metered in Windows 10, first connect to the network, then click on Start > Settings > Network & Internet > Wifi > Advanced options and enable Set as metered connection.
Are you on a metered connection but unable to use it wirelessly? Don’t worry, we’ve got you covered! Windows 10 currently allows you to set a wired connection as a metered connection. Click on Start > Settings > Network & Internet > Ethernet> Network> and enable Set as metered connection.
First, you’ll need to pause updates. To do this, click on Start > Settings > Update & Security > Advanced Options> Pause Updates. This will temporarily pause the updates for up to 35 days, giving you time to plan either a trip to the library, or to save up some data.

The next thing you’ll want to do is to disable the sharing of updates with other PCs.  To do this, click on Start > Settings > Update & Security > Advanced Options> Delivery Optimization. You can then turn the feature off entirely by disabling Allow downloads from other PCs, or you can disable only the Internet PCs option. That will allow you other computers to share updates with each other, but not share them online.

Disable App Updates & Live Tiles
The Windows Store automatically updates apps you have purchased. These updates are now handled with the regular Windows Updates, so you don’t need to disable or pause them separately. Next, you’ll want to turn off the Live Tiles feature in the start menu. Please note that if you are using the Weather, News, Money or other “live” apps that they will no longer show you current data until you open the app. To disable to live data feed on an app tile simply right-click on the tile then click on More, Turn live tile off.

Some Final Thoughts on Saving Data
Most large data consumption comes by browsing sites and viewing content that consumes large amounts of data. Sites like YouTube, Netflix, and Hulu are prime culprits because video needs a large data stream. You can minimize this effect by watching lower quality videos. Most video sites will adjust your video quality based on your connection speed but you can manually change the quality to save on data consumption, even if you’re on a fast connection.

Other culprits in data consumption are file-sharing programs like uTorrent, BearShare, LimeWire, etc. File-sharing programs not only download files but also upload them to other users. Using these programs can also be illegal if used to download copyrighted materials. Finally, remember that malware infections can use tremendous volumes of data because they not only infect your computer, but they often use your computer and Internet connection to infect other computers. If you’re on a metered connection and find yourself going over your data allotment, you may want to bring your computer in for service. You should also consider investing in a quality antimalware program such as Emsisoft Antimalware. As my mother would say, “An ounce of prevention is worth a pound of cure!”

This time of year, the thunderstorms come rolling through. As a result, we often run across a handful of computers that have sustained damages from lightning strikes and power surges. Here's some advice so you can avoid losing valuable files and productivity.

Unplug Your Electronics and Anything Connected
Electricity follows the path of least resistance and any physical connection to your computer should be disconnected. That is, it's best to unplug both your computer’s power cord as well as all the other cables and cords, including Internet cable, printers, external hard drives, monitors, etc. Don’t forget to unplug your modem or router as well. If your computer uses a wired Internet connection, and the modem is still plugged in, a surge can travel along that path.

Use a Surge Protector
An easy way to unplug things efficiently is to have everything plugged in to the same surge protector or power strip. Then simply shutdown your computer and unplug the power strip as storms approach. In addition, if a surge protector has been left connected during a power surge or lightning strike, it should be replaced even if it still works as it may be damaged. You should also be careful not to overload a circuit by having too many devices plugged in to one outlet.

Surge Protector vs Power Strip
Note that a power strip is not the same as a surge protector. A power strip is just a short extension cord with a bunch of outlets. In a surge protector, when the voltage rises above the accepted level, the surge protector suppresses the excess voltage to prevent it from causing harm. Specifically, internal components called metal oxide varistors (MOVs) absorb the excess voltage and divert it safely to the ground wire, preventing it from reaching the connected equipment. In order for surge protectors to work correctly however, your electrical system needs to be grounded properly. Generally speaking, if you have a three-prong outlet, it should be grounded. You can use an inexpensive outlet tester to verify that the circuit is grounded. If it is not, call an electrician.

Surge Protectors Won’t Save You From Lightning
Surge protectors offer protection in amounts called joules. Think of this like a reservoir of protection. If a product has 1,000 joules of protection, that means it can take ten 100 joule hits, or one 1,000 joule hit. Generally, the more joules the better. Thus, surge protectors are designed to take relatively minor surges, but they don’t last forever, and a large enough strike can power through them altogether. It is important to note, that no surge protector can save your devices from a direct or near miss lightning strike. At least, not one that would fit inside your house, as the average lightning bolt contains one to ten BILLION joules.
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If You Have a "Zapped" Computer
Some of the symptoms of a zapped computer are a failure to power on, failure to boot, strange buzzing or high-pitched noises and random loss of power during use. If your computer has been struck by lightning, your home or rental insurance policy may cover the cost of replacement. Some insurance companies will require an estimate and/or a statement outlining the damages. We can provide an assessment, estimate and replacement, if you should need one. In the case of a lightning strike it is usually recommended to replace the computer, as there is no reliable way to determine the full extent of the damage and some problems appear in the days or weeks following the strike.

Businesses around the world are being struck with a cyber-attack that sends victims a fake invoice that looks real enough to fool to most employees. It’s an old scam that used to see bills faxed or mailed in, but it’s made its way into the digital world and instances are on the rise.

Chances are you’ve already seen some of the less effective attempts, like an email advising your domain is expiring, except it’s not from your host and your domain is nowhere near expiration. These new attacks are more advanced, in that they look completely legitimate and are often from contractors/suppliers you actually use. Logos are correct, spelling and grammar are spot on, and they might even refer to actual work or invoice numbers. The sender name may also be the normal contact you’d associate with that business, or even a co-worker, as cybercriminals are able to effectively ‘spoof’ real accounts and real people. While it’s worrying that they know enough about your business to wear that disguise so well, a successful attack relies on you not knowing what to look for, or even that fakes are a possibility. With that in mind, here are two types of invoice attacks you might receive:

The Payment Redirect
This style of fake invoice either explicitly states payment should be made to a certain account, perhaps with a friendly note about the new details, or includes a payment link direct to the new account. Your accounts payable person believes they’re doing the right thing by resolving the invoice and unwittingly sends company money offshore. The problem usually isn’t discovered until the real invoice from the real supplier comes in or the transaction is flagged in an audit. Due to the nature of international cybercrime, it’s unlikely you’ll be able to recover the funds even if you catch it quickly.
The Malware Click - Rather than go for the immediate cash grab, this style of attack asks your employee to click a link to download the invoice. The email may even look like the ones normally generated by popular accounting tools like Quickbooks or Xero, making the click seem safe. Once your employee has clicked the link, malware is downloaded that can trigger ransomware or data breaches. While an up-to-date anti-virus should block the attack at that stage, it’s not always guaranteed, especially with new and undiscovered malware. If it does get through, the malware quickly embeds itself deep into your systems, often silently lurking until detected or activated.

How to Stay Safe
Awareness is key to ensuring these types of attacks have no impact on your business. As always, keep your anti-virus and spam filters up to date to minimize the risk of the emails getting through in the first place. Then, consider implementing a simple set of procedures regarding payments. These could include verifying account changes with a phone call (to the number you have on record, not the one in the email), double checking invoices against work orders, appointing a single administrator to restrict access to accounts, or even two-factor authorization for payments. Simple pre-emptive checks like hovering the mouse over any links before clicking and quickly making sure it looks right can also help. Like your own business, your contractors and suppliers are extra careful with their invoicing, so if anything looks off - even in the slightest - hold back on payment/clicking until it’s been reviewed. Fake invoices attacks may be increasing, but that doesn’t mean your business will become a statistic, especially now that you know what’s going on and how you can stop them.
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We can help increase your security, talk to us today. Call us at 715-255-0325.

We know computers always break at the worst possible time, but what exactly prompts that failure? It’s easy to think it was something you did since you were using it at the time, but while your online gaming frenzy might cause a temporary crash, normal user actions are rarely the cause of a broken computer.

Physical Damage
Accidents happen, but they don’t always mean you need to buy a new computer. As an electrical item, liquid spills are a big problem. This could be anywhere from a spill on the keyboard, going overboard with the screen cleaning spray or even a flood that reaches the computer. Laptop users need to be especially careful when choosing their work surface, as cafes and kitchen tables often have small puddles left behind. If you’re lucky and the liquid didn’t fry the circuits, ongoing corrosion is still likely, as is stickiness to gum up the internal parts. Similarly, a dropped computer isn’t going to be happy, nor is one that’s been knocked around. Even a light thump of frustration can cause loose cables, disconnections and internal damage.

Age
Computer parts have an expected lifetime, especially moving parts like fans or mechanical hard drives. Some computers can run 24/7 for up to a decade, while others can be barely used but fail within warranty. When age is the issue there are usually early warning signs like extra noise or slowing down, but the actual ‘break’ generally happens when you go to turn the computer on, perhaps after a crash or overnight - either it makes a valiant effort before giving up, or nothing happens at all. Sometimes lasting age is the luck of the draw with how it was manufactured, and quality does play a big part in how long it can keep churning.

Power Surges
We like to think electricity is a constant stream that never varies, but computers are particularly sensitive to both surges (too much electricity) and brownouts (not enough electricity). You might notice the lights dimming or flickering during a brownout or glowing just a tad too strong during a surge. These variations never last long, and they’re not something you can control unless it’s just your house (it’s worth checking with your neighbors), but they can easily break your computer. A surge protector can guard against mild increases in voltage, but brownouts and strong surges will still cause damage.

Heat
Overheating is a big contributor to premature computer death. Some computer parts run hot and need plenty of cooling to keep them working. You might not feel it from the outside, but internal components can rapidly build up heat that needs to go somewhere. When your airflow vents get blocked with dust or pet hair, the temperature continues to increase until components literally bake themselves to failure. At set temperatures, the computer will automatically switch off to try and cool down, however the more often this happens and the higher the temps, the more likely your computer is to die.

Hard Drive Failure
Your data is stored on a hard drive, and if you’ve got a mechanical hard drive (most people do), it works a bit like a record player with a spinning ‘platter’ and a needle that reads it. Small bumps, liquid, age, surges and overheating can all trigger hard drive failure. Along with making your computer unusable, hard drive failure can mean that your data is also lost. While sudden breakage might leave you surprised, take note of any strange noises or repeated crashes and back up your data in advance.

Like a car, your computer needs to be serviced. We can check your computer both physically and its software to make its running right and will keep on working for you.
​Give us a call at 715-255-0325.

How can you make the internet a safer place for your children? It’s a common concern as all parents want their kids to be protected and happy whenever they go online. It’s relatively easy to supervise and monitor the very young ones as they stare delightedly at the Disney Jnr site, but the risks increase greatly as kids get older and more independent.

You’ve probably heard the term ‘cyber safety’ before, but safe internet usage goes beyond reminding them not to talk to strangers. With the evolution of the internet and the way it’s now woven seamlessly into our lives, the focus needs to be on ingrained habits. That means ensuring your children have the tools and predefined responses to online events so that no matter what happens, they’re not placing themselves (or your family) at risk. Setting up these habits is easy, and begins with three basic understandings:

Downloads Are A No-Go
Most kids can’t tell the difference between a legitimate download and a scam/malicious link. It’s not their fault, the online world is full of things that will trick even the most savvy adult. The difference is that kids tend not to take that extra moment to check exactly where that link is pointing, question whether it’s too good to be true, or even read what they’re agreeing to. They want to get back to what they were doing, and if something pops up, their first instinct is to click ‘yes’ - purely so it goes away. Unfortunately, that single ‘yes’ may have just opened the doors to malware and viruses that will ruin their computer. Set a family rule that they need to ask permission for all downloads (and an adult will check it first), and to never click a popup. When you’re called over to give download permission or check a popup, talk through exactly what you’re checking and why. As your child matures, get them involved in this process so their safe habits extend outside the home.

Critical Thinking Is A Must
Most youngsters think the internet is a magical place and can’t imagine their life without it. To them, the internet is on the same level as oxygen! With that acceptance though, comes unwavering trust that the internet would never lie to them, never trick them and never hurt them. While we adults know better, it’s only because we already view the internet with a certain level of distrust. The best way to keep kids safe is to teach them to approach every aspect of the internet with critical thinking. That includes teaching them to question the motives of other people online. Is that person really a kid? What do they really want? Unfortunately, all kids do need to be aware that predators use the internet to target and lure children. Ensure your children tell you immediately if a stranger makes contact. Along with this stranger danger, teach them to identify what marks something as suspicious, and what they should avoid. If they come across anything inappropriate, they should shut down the computer and come straight to you.

The Internet Is Forever
Kids have an overwhelming drive to contribute to the internet, they don’t think twice about recording a video, jumping in a chat room or onto social media. The world really is their playground! But what they don’t understand until they’ve been burned, is that anything they upload, write or say is on the internet forever.  Even if they delete it or use a platform where content self-erases, someone can still screenshot and send it right back out. Many cyber-bullying cases are based around this exact type of blow-back. Once your kids know that everything they post is permanent, they’ll be more likely to pause and think.
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We can secure your computer and help keep your family safe – give us a call at 715-255-0325.

For a device that’s supposed to make life easier, computers sure do involve a lot of work! There’s so much to keep track of that it’s no wonder most people push ahead and forget the routine maintenance until something breaks. Of course, the problem with being reactive is the damage is already done. Photos and files get lost forever in a crash, and information gets stolen in a hack...by then it’s far too late. It’s a bit like closing the gate after the horses have already fled. This is where proactive people come out on top. Thousands upon thousands of homes around the world are using managed services to put computer problems firmly behind them. It’s a done-for-you maintenance program we offer, and here’s why it’s the best choice.

You’re always up to date.
It seems like every second day there’s some new and urgent update waiting to be installed. Whether they’re patching security flaws or adding new features, they seem endless. Sometimes, it goes beyond inconvenient, it gets overwhelming! Even if they do install automatically, they tend to do it at the worst possible moment, leaving you to wait up to 30 minutes when all you wanted to do was quickly check your email. Using our special managed services software, we can make sure your computer’s updates are all finished and done - before you sit down to use it. As part of our service, we also make sure all updates are compatible not just with your hardware, but also with your other software. After all, updates are supposed to make your experience more secure and more enjoyable!

You’ve got super anti-virus.
The best anti-virus is the one that’s up-to-date and running, yet you’d be surprised how many people switch it off or never let it update. While you might be in the habit of scanning files and browsing safely, others in your home might not have the same priorities. Having managed services ensures your anti-virus is always running and dealing with any viruses it finds. As soon as a new virus becomes known, we make sure your system is actively protected against it. We also monitor for cyber-attacks and can alert you before they become a problem.

Your hardware stays healthy.
While a reactive person is always suddenly stuck without a computer when hardware fails, proactive people with managed services have already had the problem fixed. Our special software monitors the health of your hardware, eg, your hard drive, looking for early warning signs of failure. If detected, we can let you know in advance. This means you’re able to get it repaired at your convenience, making sure no files are lost and no other hardware is damaged in a domino failure.

Support is a phone call away.
Just got a new printer and it won’t play nice? Got a weird error popping up? Your laptop won’t talk to the wifi? Our remote support team can help with whatever technology issue has been bugging you and wasting your time. No nonsense advice is just a phone call away, and our team can remotely connect to diagnose and fix many problems. This means you can likely skip the cord shuffle and carting your computer into the shop, and still get your most pressing computer issues fixed.

You’re always optimized.
​Whether your computer is actively playing up or not, our monitoring service can keep in touch with your event logs, services and processes and look out for anything that needs correction. This means we’re effectively stopping problems before they get to you, making sure that when you sit down to use your computer, it’s doing exactly what you want.

Put computer problems behind you - get managed services today. Call us at 715-255-0325.

Recovery
So let’s say that last week when the storms rolled through, your computer was plugged in and your hard drive was damaged. Or maybe your very old system finally died, taking those beloved family pictures with it. Perhaps a friend offered to remove a virus on your PC but reformatted the drive without backing up your information first. You never made a backup, or perhaps you have one but its several months old. Now you're very disappointed with yourself that you didn't do a recent, complete backup of all those important files. Do you have any recovery options?

Yes, in most cases there are options. They will be determined by how badly your hard drive or files are damaged and how much you are willing to pay. Before we examine how to retrieve your data, it would be helpful to first explain how the hard drive stores and erases data.

The hard drive is a small metal case with magnetic discs inside where your data is stored in sectors and tracks. When you delete a file on your computer, the file itself isn't destroyed. Instead, the markers telling the computer where that file is are changed from showing that space as “filled” to showing it “empty.” The computer then allows new information to be written there. The more times a file is written and erased in that space, the harder it becomes to recover the original file.

Remember how your friend reformatted your hard drive and didn't do that backup? Reformatting a hard drive marks the entire drive as “empty” but the information is usually still there. With the proper tools, it is often possible to retrieve the data despite the reformat. 

In the case of a “zapped” or failing hard drive, if there's any "life" left to the drive, we may be able to extract some or all of your data. If our efforts are successful, your data can be back in your hands in no time. If we’re unsuccessful, you still have options.

We have partnered with Gillware Data Recovery to perform advanced data recovery. Located in Madison, WI, Gillware specializes in recovering data from even the most troubled hard drives. Gillware will perform an assessment of your drive and send you a list of the recovered files and the cost of recovery. Once you approve, they will perform the recovery and you get your files back. Pricing is dependent on the condition of the drive but there are no fees until you decide how to proceed.

Disposal
So now that we've examined how to recover your data, let’s discuss proper disposal.
The average home user could drill a few holes in their hard drive and chuck it in the trash. Unless the drive contains work-related files or sensitive personal information, additional special steps to render it inaccessible aren't usually needed.

However, if you are a business or work with highly-confidential data, you will want to take extra precautions. First, what you don’t want to do is throw your computer or hard drive in the trash. Even a failing or newly reformatted hard drive can have data retrieved if it’s found by someone highly motivated to do so. Again, a simple reformat doesn't actually destroy the original data, it will just overwrite it.

There are several ways you can more permanently delete these files without physically destroying the hard drive; they usually involve several “formatting” passes be made and may include random data being written and erased. Yellowstone Computing uses DOD (Department of Defense) recommended procedures to erase hard drives as the first step in disposal. This will render the recovery of the data all but impossible without forensic recovery equipment, and even then, it is highly unlikely that anything useful can be saved. Once this process is complete the drive is taken to a local recycling facility where they are physically shredded. 

Please note: This isn't meant to be an exhaustive description of all data recovery options or ways to dispose of a hard drive. This is simply an overview.
If you are already the unfortunate owner of a failed hard drive and you want your data back, or if you wish for us to help you properly dispose of your data contact us, we're happy to help you!